1. The short version

If we take money for a placement and cannot deliver it, you get that money back in full, to wherever it came from. Subscriptions are billed in advance and can be cancelled at any time, effective at the end of the period you have already paid for. We do not refund on the basis of visibility, ranking, or citation results, because those depend on third parties we do not control.

This policy sits alongside our Terms and Conditions; where the two differ, this policy governs refunds.

2. Subscriptions

Plan fees are charged in advance for each monthly billing cycle.

• You can cancel at any time. Cancellation takes effect at the end of the current billing cycle — you keep full access, including any prepaid credit and included placements, until that date.
• We do not refund part of a month. Cancelling on day two of a cycle ends the plan at the end of that cycle, not immediately.
• Monthly plan capacity that you do not use expires at the end of the cycle and does not roll over.
• Changing plan mid-cycle takes effect immediately. Stripe prorates the difference against your current period, so you are charged or credited once — never billed for two plans.
• If a renewal payment fails, we email you and retry. Your plan stays open while we retry, and work pauses if the payment does not go through.

3. Placements

Each link or brand mention is bought individually, at a price shown before you confirm it.

• If we cannot place it, you are refunded in full. The refund goes back to whatever funded it — your card, your prepaid credit balance, or an included placement returned to your monthly allowance.
• If a placement goes live and the link is then removed inside the agreed duration, we place it again on an equivalent site. If we cannot do that within 30 days, we refund it in full.
• Once a placement is live and remains live, it is not refundable. The work has been done and the publisher has been paid.
• We do not refund on the basis of visibility, ranking, or citation outcomes. What we sell is the placement and the work around it, not a position in anyone else's results.

Card refunds are issued through Stripe and typically appear on your statement within five to ten business days.

4. Prepaid placement credit

Prepaid credit is a dollar balance that funds placements. Larger purchases include bonus credit — for example, $500 buys $550 of balance.

• Credit is valid for twelve months from purchase. Unused credit expires at the end of that period. We email you about a month beforehand.
• You can ask for unused credit back at any point inside those twelve months. We refund the amount you actually paid, less any credit already spent.
• Bonus credit is a discount on placements, not money you paid us, so it is not refundable and is deducted first.
• Credit refunds go to the original payment card.

5. If you are a consumer in the EU or UK

Consumers normally have fourteen days to withdraw from a contract for digital services. RankCited begins work — planning, analysis, and placement outreach — as soon as you subscribe or confirm a placement. When you do so, you ask us to start immediately and acknowledge that you lose the right of withdrawal once we have.

Nothing in this policy limits rights that cannot be waived under the law where you live, including your rights when a service is not supplied as described.

6. Publishers

Publisher payouts are separate from client refunds. A publisher is paid once a placement is live and confirmed. If a client placement is refunded because it was never delivered, no payout is owed. If a publisher removes a live link inside the agreed duration, the payout for that placement may be reversed.

7. How to request a refund

Email us with your account address and, where it applies, the placement or invoice in question. We reply within five business days.

Email: [email protected]

If a placement has already gone wrong, you can also raise it from your dashboard — that routes it to the same team with the placement details attached.